HPA Groups > Bed Bug Infestation in Clinical Decision Unit:

Bed Bug Infestation In Clinical Decision Unit:

A bed bug infestation was found on a patient who was seeking treatment. Other patients and staff members were immediately at risk because of this. It also sparked worries about potential customer dissatisfaction and revenue loss from closed rooms.

HPA swiftly responded to the crisis by dispatching a specially trained team with a deep understanding of the client’s emergency response needs. Within one hour, HPA’s competent staff arrived on-site and conducted thorough terminal cleaning in both the CDU and exam room areas. As a result, the Medical Center’s treatment rooms were promptly reopened, safeguarding patient safety, mitigating potential revenue loss, and ensuring customer satisfaction.

HPA worked with the client and departments within the client’s organization to come up with policies and procedures based on lessons learned.

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